Yup. They are just copy-pasting from their pre-made answers. So no one that really delves into the case. The support service is really awful.
No. I trusted the buyer. I have never had any returns and I have sort of always thought a fellow MeCCG--player is a decent person. Now he wont answer Ebay messages. So I guess he is one ATS-collection the richer without having paid a dime.